Android Games Help

Click or tap on a heading below to jump to a specific section:

Click or tap on a heading below to jump to a specific section:

 

Where can I find games for my Android device?

Just visit our Android Games page to browse a huge collection of games for Android phones and tablets.

Please note that downloadable PC and Mac games are not compatible with Android devices.

Since Android games are purchased through Google Play and Amazon Appstore, Game Club credits, Punch Card coupons, and discount coupon codes cannot be used.

 

Looking for gameplay help?

Our game walkthroughs are a great first stop whether you’re stuck in a game or just looking for a few tips. You can find detailed instructions and plenty of hints to get you through a game. Please note that these walkthroughs may be slightly different because they are based on the PC and Mac versions of a game, but most of the advice should be helpful for Android users.

You can also find advice, tips, and hints from other players in the Big Fish Games Forums.

 

My game is crashing, freezing, or just not working properly. What can I do?

There are several reasons why a game may crash, freeze, or have display problems. If you’ve been playing for more than one hour consecutively, then there is a greater chance this can occur.

Improve game performance

Try these tips to improve the performance of your game:

  • Make sure your device has plenty of battery life left. If you’re playing with low battery life, the device has to work harder to run a game. We recommend playing while connected to your computer, an outlet, or after the battery has fully charged.
  • Close all applications. To free up your device’s resources, try closing all other games and apps before starting a game. For more information, please consult your device’s user manual or visit the manufacturer’s support site.
  • Restart your device if you’re still having trouble.
  • Check on updates for the game and your device.
  • Uninstall and reinstall the game. If the steps above do not help, you can try uninstalling and reinstalling the game. You can reinstall a game from the store in which the game was purchased or downloaded.
  • By uninstalling your game, you will lose all saved progress and settings in that game. If this is a concern, please try all other troubleshooting steps before uninstalling and reinstalling your game.

    To uninstall and reinstall a game through Google Play:

    1. Open the Google Play Store app.
    2. Swipe across the screen from left to right (or tap the Menu icon) to open the Store home menu.
    3. Tap My apps.
    4. From the list, tap your game.
    5. Select Uninstall.
    6. After the app uninstalls, please select Install to download it again.


    To uninstall and reinstall a game through the Amazon Appstore:

    1. To uninstall, use the normal procedure to uninstall apps from your device. Since the process varies by device, please consult your device’s user manual or visit the manufacturer’s support site for more information.
    2. To reinstall, open the Amazon Appstore app.
    3. From the Home screen, tap the Menu icon.
    4. Tap My apps.
    5. Tap Cloud.
    6. Tap Install next to the game you wish to reinstall.


    To uninstall and reinstall on a Kindle Fire device:

    1. From the Home screen, tap Apps.
    2. Tap Device.
    3. Tap and hold down on the game you wish to uninstall.
    4. When a menu appears above the app, tap Remove from Device.
    5. Tap OK.
    6. Return to the Apps menu.
    7. Tap Cloud.
    8. Tap the game you wish to reinstall.
    9. Tap Install.

 

How can I get updates for my game?

To ensure the latest version of the game is installed, it may help to check for updates in the store from which you installed the game.


Google Play store:

  1. Open the Google Play Store app.
  2. Swipe across the screen from left to right (or tap the Menu icon) to open the Store home menu.
  3. Tap My apps.
  4. If an update is available, Update will appear next to the game.

  5. To install an available update, tap the game, then select Update.


Amazon Appstore:

  1. Open the Amazon Appstore app.
  2. From the Home screen, tap the Menu icon.
  3. Tap My apps.
  4. Tap App Updates.
  5. If an update is available, your game will appear in the App Updates menu.
  6. Tap Update to install the available update.


Kindle Fire:

  1. From the Home screen, tap Apps.
  2. Tap Store in the top-right corner of the screen.
  3. Tap the Menu icon at the bottom of the screen.
  4. Tap App Updates.
  5. If an update is available, your game will appear in the App Updates menu.
  6. Tap Update to install the available update.

 

How can I update my device?

To make sure your Android device is running the most recent software, please check for software updates. Since the process varies by device, please consult your device’s user manual or visit the manufacturer’s support site for more information.

Billing Questions

In most cases, merchants (such as Google or Amazon) handle purchases and billing. Since we don’t handle your credit card directly, it’s best to contact these merchants for any refunds or billing questions.

Merchant support sites:

Did the information above not resolve your issue? Contact our Customer Support team directly here!