Changes Are Coming to the Forums

Posted by Big Fish Games on August 12, 2013 in Big Fish News -- Share:

Dear Big Fish Community,

Over the years, our forums have been one of the key ways we communicate with you, and have served as an integral source for game-play help. We have always strived to provide you with the best experience possible, and we value your input and dialogue. Unfortunately, our current forums just haven’t been meeting our expectations of providing a first-rate customer experience.

Recent attempts to upgrade our forums highlighted certain critical issues that cannot be resolved forcing us to abandon the new solution, and we simply cannot continue to sustain our current forums while also maintaining a positive customer experience.

As you may know, our current forums have been unstable for quite some time. In order to shore up and scale our existing forums, we have made the difficult decision to remove Chit Chat Corner and other general forums in order to maintain a very critical forums service – the game forums. We will continue to create, support, and maintain our game-specific forums so you will have continued access to game hints and tips from both Big Fish and other players.

Beginning Tuesday, August 13th at 3:30pm PST, our forums will enter maintenance mode so we can modify our service and address key technical and performance issues. When the maintenance is complete, the game forums will return but all other general forums will have been retired. We estimate the maintenance period may last several days.

UPDATE: This maintenance has been completed and our Forums are now accessible once again. Thank you for your patience!

We’re committed to providing great games and great game-related experiences. We invite you to complete this survey and let us know what type of community engagement and social sharing you’d like to see in the future. Additionally, we encourage you to visit a dedicated news and forums site at GameBoomers if you would like to participate in their forums community.

We appreciate your support and understanding.

Sincerely,
The Big Fish Team

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