Customer Testimonials

304 friendly fishies share their thoughts about Big Fish Games

Wow, not only does Big Fish Games have the best games, but they also have the best customer support.

Kathy

Chesterfield, VA

Jul. 7, 2011

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Just wanted to thank you for doing such a wonderful job on fixing the Game Manager/McAfee problem. Your response time was wonderful and I was up and running again by Tuesday. Everyone should give themselves a pat on the back for wonderful customer service!

Dianna

Pickerington, OH

Sep. 27, 2011

You are a star! Thanks so much for all of your help, you guys have really got it right in the customer service department and you should forward this to your manager to let them know I said so!

Sian

Auckland, New Zealand

Sep. 27, 2011

I wanted to say thank you. I have been a member for almost 3 years. I was diagnosed with a rare cancer in April 2011. While I was getting treatments, I was able to get online and play my games during my downtimes. I appreciate the way you run this business, and being able to play during a very dark time helped a lot. So thank you for being there for me!

Christy

Cody, WY

Sep. 27, 2011

I just wanted to tell you that you guys are the BEST online game site on the internet! There are a lot of game sites but NONE as honest, trustworthy, and as proficient as you. A million thanks for making at least one thing online pain-free!

Darlene

Taylors, SC

Sep. 23, 2011

Thank you for the advice about testing new games. You have been most helpful and I really do appreciate all you’ve done. I keep telling my friends how good Big Fish Games is to deal with, and you have proven it yet again – your customer support is remarkable and commendable!! Thank you, over and over and over. The weekend will be over by the time you get this, but I hope you are having/had a great one. Last night and today we've had downpours of rain and there's fresh snow on the higher mountain tops – time to look for new computer games to be ready for those cold, snowy days.

Jean

Clearwater, British Columbia

Sep. 19, 2011

I am a customer service trainer… so I train online support agents all day. Big Fish Games always has great customer service, and you have done an excellent job.

Christell

Slidell, LA

Sep. 14, 2011

Now THAT's what I call customer service! I wish all companies were like Big Fish Games.

Audrey

New York, NY

Sep. 14, 2011

This site sure is tech helpful, more so than other sites with which I have dealt. Much appreciated since for me as a senior citizen such detailed help is especially noted.

Donna

Rancho Mirage, CA

Sep. 13, 2011

I want to thank you for your very kind response. I have been well pleased with all my Big Fish Games purchases...and really never had a problem with the new Game Manager. The thing that impresses me the most, however, is the kind, considerate and friendly response I have had from my correspondences with Customer Service. I don't complain very often because I just could not be happier with Big Fish Games and the entire family. I always, ALWAYS get considerate and professional responses. Thank you again. P.S. I am LOVING my new game!!!

Susan

Fayetteville, GA

Sep. 11, 2011

Kudos to Big Fish Games! I really enjoy the games and when I have a problem - which is rare - I always get a quick response. Not only is the response quick, but it is correct and I need no additional effort, everything is explained thoroughly. Polite, knowledgeable and quick, that is what my experience has been with your customer service reps. Maybe you could look into another business of "training reps" for other companies.

Deborah

Springboro, OH

Sep. 11, 2011

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