French Language Customer Support Representative

Customer Support | Seattle, WA

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Seattle, Washington
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Customer Support
Come Play

Since its founding in 2002, Big Fish has been the world’s largest producer and distributor of casual games, with titles which continuously land us at the top of app store charts. Today, we’re bounding into the mid-core space, exploring new and exciting forms of gameplay, and producing more fun than ever. Big Fish is home to six individual studios, each with its own unique style of game-play. Together, we’re united under a common goal: to produce and develop the very best in mobile gaming, and bring fun and entertainment to our millions of customers across the globe.

The Mission

We’re looking for a customer-minded individual with fluency in French and English languages to join our team! This is not a call center role, or a “work-from-home” position – our team responds to our customers via email directly from our Seattle headquarters. At Big Fish, we strive to deliver games that make our customers feel good, and as a French Language Customer Support Representative, you will be a first-line of defender of that mission.

You are….

  • Fluent in English and French (native proficiency preferred)
  • Familiar with casino-style and free-to-play games/apps, and comfortable supporting such products
  • A clear, efficient, and empathetic communicator with the ability to type 45+ words-per-minute, with accuracy
  • Inquisitive and passionate about our products and our customers
  • Industrious and adaptable
  • Organized and self-motivated, with a knack for prioritization
  • Accountable, self-aware, and open to feedback
  • Collaborative and willing to lean-in when needed

Sound like you?

  • Click the link on this page to start your application
  • Upload your resume
  • Upload a cover letter (in both English and French) based on this prompt: Tell us about a time when you had to take ownership of a project/problem, how you approached it, and how it was ultimately resolved. Applications without a cover letter will not be considered.
  • Submit your application for review

This role is not eligible for any company sponsored immigration visas.