Life at Big Fish Games
Big Fish Games is an innovative developer and world-class publisher of a diverse portfolio of casual game franchises, including Big Fish Casino, Gummy Drop, Fairway Solitaire, Jackpot Magic Slots and Cooking Craze. Founded in 2002, we serve millions of players every day and are dedicated to providing players with the opportunity to play, connect, compete and discover anywhere and on any device. We are dedicated to enhancing life through exceptional play.
Our four core beliefs are what makes working at Big Fish Games unique. We believe in a work environment that:
Summary and Mission
Reporting to the Senior VIP Marketing Manager, your primary responsibility as VIP Manager is to help ensure our top social-casino players are engaged, delighted and inspired. You will provide unparalleled and enthusiastic personalized customer service that surpasses expectations.
As the VIP Manager you will manage and mentor a small team of dedicated VIP hosts; providing guidance and direction on the best ways to develop and nurture lasting customer relationships that stimulate engagement and revenue.
The ideal candidate will possess peerless customer service skills; both in written and personal communications. You will exude confidence and authenticity when interacting with team members and players. Your passion for proactivity will be leveraged while working across internal departments to expedite customer service solutions and champion new marketing initiatives.
Based in our brand-new downtown Seattle headquarters, you’ll enjoy the all fun and excitement of being part of a renowned gaming company; quirky colleagues, comfortable and spacious work environment and spectacular views of the bay.
Big Fish Games is an equal opportunity employer. We bring unique talents together to build something special that’s why we welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
This role is not eligible for any company sponsored immigration visas.