Crashing, freezing, game won't open

What should I do?

Troubleshooting your device and game can help.

  • Check your device's internet connection
  • Make sure you have the latest update for the app
  • Make sure your device has plenty of battery life
  • Turn the device off and back on
  • Force close open applications
  • Uninstall and reinstall the app
    • Please note that uninstalling and reinstalling could result in losing progress if your game isn't linked to a Big Fish or Facebook account
  • Make sure that you are on the most recent operating system version for your device

For specific steps on how to troubleshoot your device please contact your device's manufacturer.

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