I haven't received a reply to my request

Why haven't I received a reply?

We answer all emails as quickly as we can. It's possible we simply haven't gotten to yours yet.

It’s also possible that we've replied but the email was sent to the Junk or Spam folder of your inbox. To make sure Big Fish emails reach you, consider adding the following email addresses to your Contacts and/or Safe-Senders list:

  • no-reply@bigfishgames.com (password reset emails)
  • support@bigfishgames.zendesk.com (emails from Customer Support)

Should I submit another request?

No, if you're waiting for a response, please don't send in additional support requests.

If you need to add more information to a request that you already sent, please reply to the confirmation email that you received instead of submitting a new support request.

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