It’s important to keep your health and happiness in mind. If you have concerns about the amount of time spent on our games, mobile apps, or internet sites, we encourage you to contact our Customer Support team.
Monitoring the amount of time you spend playing video games, including Big Fish Games games, is a good first step to better understanding how gameplay may be affecting your life and wellbeing. Many mobile devices come with built-in functionality to track the time you spend interacting with that device. For example:
For instructions on tracking the time you spend on your Apple device, please see this link: https://support.apple.com/en-us/HT208982
For instructions on tracking the time you spend on your Android device, please see this link: https://support.google.com/android/answer/9346420?hl=en
If your device isn’t listed above, please contact our Customer Support team for further assistance.
You may also want to remove game notifications that appear on your smartphone or tablet. Please see the information in the links below for your device or platform:
For instructions on turning off game notifications on your Apple device, please see this link: https://support.apple.com/en-gb/HT201925
For instructions on turning off game notifications on your Android device, please see this link: https://support.google.com/chrome/answer/3220216?hl=en
For instructions on turning off notifications for Facebook apps or games, please see this link: https://www.facebook.com/help/476337625740088?sr=2&query=game%20notification&sid=2EatnwYez7VOdzl01
Third-party blocking software allows you to block access to certain apps, websites, or other internet services and/or to set access permissions. Some blocking software is free, while other blocking software includes a charge. If you search online, you will find there are a number of options to choose from. For smartphones and tablets, you can also search on the Apple App Store or Google Play to find available products. Please note that Big Fish Games is not able to recommend or endorse the use of a particular third-party block software.
Big Fish Games offers games that are free to play and have in-app purchases available. Although purchasing is always an option, it is possible to disable, limit, or restrict in-app purchases via your mobile device settings.
For instructions on preventing in-app purchases on your Apple device, please see this link: https://support.apple.com/en-us/HT204396
For instructions on requiring a password or authentication before an in-app purchase is made on your Android device please see this link:
For instructions on turning off in-app purchases on your Amazon device, please see this link: https://www.amazon.com/gp/help/customer/display.html?nodeId=GM5UP39EFNETVXSE
For instructions on blocking an app or game on Facebook, please see this link: https://www.facebook.com/help/1727608884153160
For instructions on removing an app or game on Facebook, please see this link: https://www.facebook.com/help/942196655898243/?helpref=hc_fnav
For instructions on setting a wallet PIN on your Windows phone, please see this link: https://www.windowscentral.com/how-to-set-wallet-pin-purchases-windows-phone-store
Below is a list of additional resources that you might find helpful if you’re interested in expanding your knowledge about responsible gameplay, or feel you may need more help in managing your own relationship with video games.
Please note that these links are being provided for your convenience only, and not as an endorsement or recommendation of such websites. Big Fish Games does not control or provide any content or information at these websites.
Smart Social Gamers, an online resource that provides guidance, tips and expert advice for everyone to have a positive social games experience: http://smartsocialgamers.org/
CheckPoint, a charity that provides mental health information and resources for gamers around the globe: https://checkpointorg.com/about-page/
National Institute of Mental Health, for help in locating mental health professions in the United States: https://www.nimh.nih.gov/health/find-help/index.shtml#part_150430
healthdirect, for help in locating mental health professionals in Australia: https://www.healthdirect.gov.au/australian-health-services
If you, a friend or a loved one are having thoughts of self-harm, please seek IMMEDIATE professional help. A list of suicide prevention centers around the world can be found here: https://www.iasp.info/resources/Crisis_Centres/
To learn more about Responsible Gameplay at Aristocrat, please visit this website: https://www.aristocrat.com/sustainability/responsible-gameplay/